Poll Results
79%
of survey respondents say good customer service creates more loyalty to a company
57%
say they would be equally or more likely to talk about a good customer service experience than a good deal
47%
say that healthcare is the most important industry to have good customer service
58%
of customer service reps say that, “customer service is the backbone of our organization”
59%
say that customers need an answer within one hour to remain happy
Sources:
* Harris Interactive poll that surveyed 1,002 U.S. adults ages 18+ between November 20-23, 2009
** Zendesk poll surveyed 564 Zendesk customer service reps between November 19-20, 2009